Another training was held in Sungai Congkak on 12th April 2009. The participants included 21 executives and managers. The theme was "Developing Operational Excellence". The group divided into four smaller groups and focused on different operational issues of their choice (branding, market segmentation, matching jobs with skills and managing concurrent projects). The aim was to identify solutions and find ways to communicate these solutions upwards.
As usual, listing problems was easy but quite a lot of digging was necessary to identify possible root causes. An interesting thing happened: in small groups, the discussion was very focused and very specific. But in the group presentation, everything became vague and general. Moral of the story: presentations to the larger group is not always helpful. A few photos tell the story!
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